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Versa Lite firmware update issue after factory reset

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‎02-02-2020 07:41 - last edited on ‎02-03-2020 13:24 by

‎02-02-2020 07:41 - last edited on ‎02-03-2020 13:24 by

I have accidentally factory reset my versa lite. Then for set up it shows update versa lite then My versa lite has been updating for a 3 days now - it starts the update, than my watch says "to start, download fitbit app", and then after a few minutes it starts updating even it shows 100% updated but still its not working at all.

I restarted my phone and my watch, turned off and on the bluetooth, deleted the watch from my fitbit app and from bluetooth devices, even deleted the fitbit app - nothing helped. What should I do now? 

 

 

Moderator edit: subject for clarity

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‎02-03-2020 13:24

‎02-03-2020 13:24

Welcome to the Fitbit Community, @Shivv. 

 

I appreciate your participation in the Forums and sharing the details of the firmware update issue you're experiencing with your Fitbit Versa Lite. Thank you for your troubleshooting efforts. I recommend to plug the charging cable into a computer and update over Bluetooth again. For step-by-step instructions, see Why can't I update my Fitbit device?

 

Let me know how it goes, I'll be around.

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