Versa Lite firmware update taking ages

[Miepke]

Hello,

I've recently powered on my Versa Lite again, after 6 months of not using it because of health issues. 

I've re-downloaded the Fitbit app and connected the Versa Lite to my new phone, without issues, which I found great.

Now, however, it's not been that great, as the firmware update has been taking about 16 hours so far, making the Versa Lite unusable to me in the process.

The app shows the "Updating your Fitbit Versa Lite" screen, though the red progress bar hasn't made progress.

The Versa Lite has the Fitbit Logo and the teal progress bar that is now finally just over halfway filling the screen. 

Is it normal for a firmware update to be taking this long? Am I supposed to wait another 16 hours?

[Miepke]

Replying to add...

9 hours later, the firmware is still updating. There's no progress bar on the Versa Lite. It just keeps restarting, telling me I need to install the Fitbit app to start.

On my phone, it's still the same progress screen, with a full progress bar, but every now and then I get the "not working?" screen, and I need to reconnect with the Versa Lite again, before it just goes to the progress screen again... 

My phone is right next to my Versa Lite.

I've already uninstalled and re-installed the app. I'm affraid I will just have to buy a new Fitbit... I'm at 29 hours of Firmware updating at the moment. This cannot be right.

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[Miepke]

I've been trying the "Live Chat" option, but I cannot click the menus. It tells me I need to select from the menu, but it's unclickable. I'll try to contact Fitbit through Facebook, since I don't have Twitter, and the community help wasn't really helpful...

[Odyssey13]

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

[Miepke]

Yeah I figured that out as well...

The issue is resolved now. I managed to get in contact with Fitbit through their Twitter.

[TiffanyA48]

Any chance you can share what fixed it?

I called them over a year ago for mine doing the same thing. No matter what I did, it wouldn't work. It either hangs on a red X with a data error, or if I do a hard reboot, it just hangs on the white logo. I'm so frustrated!

The last time I spoke with them, they told me I'd have to borrow a laptop from someone and do a restore via USB. Well, that doesn't work either. I have been trying everything I can find online, but to no avail. 

Please share what worked! Thanks much!

[Miepke]

Hey! 

I'm sorry you're having the same issue. I know how frustrating it can be, especially since the only replies on these forums are copy-pastes of info you've probably already tried or already read... Very personal... (not).

My Versa Lite issue stupidly got resolved after I first removed the Versa out off the app, then through my phone "settings - apps" cleaned out all the cache and data from the Fitbit app. I thought that, after removal and reinstall of the app, all the data would be gone, but it wasn't...

I then re-added the Versa Lite in the app, synced, and suddenly, it worked again.

Over 30 hours of waiting and frustration... And in the end, the resolution came from someone on YouTube who had the same issue. Not even from Fitbit, since the support centre isn't really a support center. Just people paid to copy-paste and repeat what's on the FAQ pages... 

I hope it works for you as well!