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Versa Lite firmware update won't finish

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‎03-12-2020 09:53 - last edited on ‎03-16-2020 07:52 by Fitbit Moderator

‎03-12-2020 09:53 - last edited on ‎03-16-2020 07:52 by Fitbit Moderator

I had to factory reset my versa lite and then when I hooked it up to the app I had to do the update but now it won't update. It keeps telling me data not cleared sync and try again. I have tried many times but I get the same thing over and over again. What can I do to get my watch working.

 

 

Moderator edit: updated subject for clarity

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‎03-16-2020 07:51

‎03-16-2020 07:51

@Lisa39ia, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the firmware update issue that your Fitbit Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, run the firmware update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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