Versa Lite firmware won't update

[CharlesNokes]

I received the Versa Lite as a drawing gift so I brought it home opened up and began to connect it to my account and it stated that it needed to update it sat all night updating and when I got up this morning it stated update failed and now has a red x on screen. I have tried everything like removing and starting all over and nothing works. What can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@CharlesNokes Welcome to our Fitbit Community. I totally understand how you feel about the firmware update issue that your Versa Lite has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Please restart your Versa Lite as described in this help article. After this, try the troubleshooting steps that are listed in this help article. Finally, run the firmware update again and see if the issue gets fixed.

Hope this helps.

[CharlesNokes]

I did follow all the suggestions for correcting the issue, bit it isn't working. It gets halfway thru and fails.

Thanks,

Juan thanks for replying but I have already followed all the steps suggested and it gets halfway and fails. 

Charles Nokes

Sent via the Samsung Galaxy S20 FE 5G, an AT&T 5G smartphone

Moderator edit: merged reply

[JuanJoFitbit]

@CharlesNokes Thank you for getting back and trying the recommended steps. Since the issue persists, he best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[CharlesNokes]

Juan, thank you again for your quick response and assistance, after multiple attempts and no luck with the work around from the help article that you all have available, I contact Fitbit customer service and she was able to help me get the watch operational.

I will share with you what she had me do, it was very quick and was operational in no time. 

She had me put the Versa Lite on the charger and plug it into a laptop or computer

Then had me make sure that the versa was not paired to phone or app

Then open app and follow prompts of adding versa lite to fitbit account

Within seconds the firmware update was complete, red x data sync issue was gone and allowed me to pair the fitbit to my account. 

I appreciate everyone in the community quick responses, and assistance.

Please feel free to share this information with others as such problems may happen. 

[JuanJoFitbit]

@CharlesNokes That's great news! I'm so glad to hear that you managed to get your Fitbit device fixed after trying the recommended steps. Thank you for posting the update here and sharing the steps that our Support team provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.