Versa Lite flashing the Fitbit logo

[Katie_711]

Three days ago my versa lite began flashing the Fitbit logo randomly- no damage, no recent updates. I've drained the battery and recharged twice, it will not let me do a reset, holding the button even for minutes at a time does not cause a vibration or the logo to appear/disappear. I've had it about one year.... 

Help me please, I'm lost without my tracker!! 

Thanks in advance, 

Katie

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Katie_711. Welcome to the community forums. 

I'm sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend making sure that your Versa Lite is still paired to your Fitbit account. If it's not paired, I'd recommend trying to add it back to your account by following the instructions here: How do I set up my Fitbit device?

If you encounter any inconvenience, please follow the additional steps from this link: Why can't I set up my Fitbit device? If these tips don't help, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

Hope this helps.