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Versa Lite frozen on Music Control screen

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‎07-13-2020 05:59 - last edited on ‎07-21-2020 07:28 by Fitbit Moderator

‎07-13-2020 05:59 - last edited on ‎07-21-2020 07:28 by Fitbit Moderator

My Fitbit Versa Lite is frozen on music controls. If I play music from my phone, the touchscreen controls work, but, I can’t ‘back’ out & holding down the button doesn’t reset the watch. Help! I have a 10k on the Schedule Today!

 

 

Moderator edit: updated subject for clarity

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‎07-21-2020 07:27

‎07-21-2020 07:27

Hi @Jenben376, welcome to our Fitbit Community! Regarding the frozen screen issue that your Versa Lite experienced when playing music, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-04-2022 15:45

In response to JuanJoFitbit

‎05-04-2022 15:45

I’m having the exact same problem. 

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