Versa Lite frozen screen

[sgarnett26]

I was reading the message and this seems to be a common problem with the Versa Lites after a time the screen freezes. I am currently having that issue now. I have tried to restart it and it continues to freeze. I can not reset it as the screen doesn't move. My watch will keep turning off and on throughout the day as well.  I do not know what to do at this point but I am extremely frustrated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @sgarnett26, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the frozen screen issue that your Vera Lite was experiencing, I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Samantha_R04]

Hi,

I’m having issues with my versa lite being frozen on the logo screen too. I’ve tried twice to connect with support via chat and was disconnected both times. Now, it gives me an error page every time I try to request a live chat. 
Hoping I can get some support!

[JuanJoFitbit]

Hi @Samantha_R04, thank you for joining us in this thread and our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa Lite since it got frozen on the Fitbit logo. By the way, I'm sorry to hear about the error message you got while trying to start a chat with our Support team.

If you haven't done so, I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch from scratch and see if it stops from getting frozen on the Fitbit logo

Keep me posted on the outcome.