Versa Lite frozen screen

[MoreSee5]

Hi!

Since update, I've been having problems with my Versa Lite watch but today nothing works: I get notifications on my watch but cannot swipe...when the clockface is showing I cannot swipe my screen either... so basically, my watch is useless...How to I reset please? Or other suggestions from you guys?

I can't find how to seset my versa lite watch on the boards or on the fitbit website, no info on the LITE version.

Thank you 🙂

Moderator edit: format

[JuanJoFitbit]

Hi @MoreSee5, it's great to see you in our Fitbit Community! Regarding the touchscreen issue that your Fitbit Versa Lite has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone.

I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.