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Versa Lite given to friend - how to transfer

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‎09-16-2021 08:33 - last edited on ‎12-07-2021 08:52 by Fitbit Moderator

‎09-16-2021 08:33 - last edited on ‎12-07-2021 08:52 by Fitbit Moderator

Gave my Versa Lite to a friend, cleared all to Factory Reset.  We are having trouble pairing to her phone.

Her phone is an Iphone6

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‎09-16-2021 08:40 - last edited on ‎08-26-2024 11:08 by Fitbit Moderator

‎09-16-2021 08:40 - last edited on ‎08-26-2024 11:08 by Fitbit Moderator

Welcome to the Community, @Eldo1948.

First I recommend you to check on this help article if your friend's phone comply with the minimum requirements to use the Fitbit app. If her phone is fully compatible, please try the troubleshooting steps listed here: Why can't I set up my Fitbit device?. Also, if you Versa Lite was setup on an iPhone, I recommend you to remove it from your Bluetooth by going to your phone's Settings > Bluetooth > Versa Lite > Forget this device.

By the way, I moved your post to the Versa thread to keep the forums organized.

Hope this helps.

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‎09-16-2021 09:13

In response to BraulioFitbit

‎09-16-2021 09:13

Yes, thank you. We have it up and running in her account.

 

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‎09-16-2021 10:02 - last edited on ‎08-26-2024 11:07 by Fitbit Moderator

In response to Eldo1948

‎09-16-2021 10:02 - last edited on ‎08-26-2024 11:07 by Fitbit Moderator

Hi, @Eldo1948.

Thanks for the update and I'm glad to know that you could setup the Versa Lite with its new owner 😀.

See you around!

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