Versa Lite got stuck on the Fitbit icon screen

[Isabellewalsh]

Randomly my versa lite started showing the fitbit icon on the screen and will not show anything else. It had 43%, nothing was spilled, nothing was cracked. I’ve tried charging it and resetting it and it still will only show the icon as if it is resetting itself.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Isabellewalsh, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite is only showing the Fitbit logo and nothing else. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if your Versa Lite shows the clock face, stats and apps properly and doesn't get stuck on the Fitbit logo screen.

Keep me posted on the outcome.