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Versa Lite has been updating/syncing all day

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‎03-15-2020 19:47 - last edited on ‎03-16-2020 04:23 by Fitbit Moderator

‎03-15-2020 19:47 - last edited on ‎03-16-2020 04:23 by Fitbit Moderator

My Fitbit has been updating/syncing all day. What’s going on?

 

 

Moderator edit: updated subject for clarity

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‎03-16-2020 04:22

‎03-16-2020 04:22

@Dbass01, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it has been updating and syncing all day.

 

I would like to know if your Versa Lite finishes the syncing process and your data appears on your Dashboard or if it just stays spinning on the syncing process without transferring your data to your Dashboard.

 

Also, let me know what is the brand and model of your phone.

 

In the meantime, restart your Versa Lite as described in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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