Versa Lite has developed lines through the screen

[Aashleigh]

Whilst at work I checked the time and my screen had lines through it?

I took it off to give it five and when I checked again it was off and it wouldn't and hasnt turned back on. 

I have messaged your facebook group and they sent me the ways to fix it, but unfortunately the green light is flashing on the back yet the screen hasnt lite up. 

Not entirely sure what to do next. 

Thanks in Advice 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Aashleigh, welcome to the Community Forums. Thanks for the details provided about what happened to your Versa Lite's screen and for taking the time to follow the suggestions by our Facebook support. 

In order to move forward, would you mind confirming that you did try these steps?

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

[Aashleigh]

Hi there! 

Yes I have tried to do these suggestions but unfortunately due to the screen not being on I cannot do it? 

I've tried charging it for a few hours to.

It has just completely stopped working 

[slafbarclay]

Hi,  I have the same problem. It started with lines through the screen, and then the screen went completely black. Now,  I can't get it to turn on at all even though I've had it on ther charger. Before it stopped turning on, I was able to try changing the watch face through the Fitbit app. Unfortunately,  it did not help. 

I am at a loss as to what to do next. I feel a bit lost without a functioning watch. 

Any help is very much appreciated. 

[MarreFitbit]

Hi there @Aashleigh and @slafbarclay, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.