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Versa Lite has lines across the screen

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‎09-05-2020 11:00 - last edited on ‎09-06-2020 18:35 by Fitbit Moderator

‎09-05-2020 11:00 - last edited on ‎09-06-2020 18:35 by Fitbit Moderator

I’ve had this fitbit since the spring, less than 6 months (Versa Lite). Did the software update earlier this week and shortly afterwards, my watch shut down. Restarted and noticed all settings reset.

Last night, lines on screen/screen lit but nothing else. Did usual troubleshooting & put on charger (was close to fully charged anyways) for 1 hr. When I took it off the charger, extremely hot to the touch...I was actually concerned for a fire hazard had I left it on the charger.

 

This is the 2nd fitbit in less than two years. Normal wear and tear so suffice it to say I’m really not impressed with Fitbit at the moment.
And of course, automated response using the support email.

 

Moderator Edit: Clarified subject and updated label

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‎09-06-2020 18:43

‎09-06-2020 18:43

Hi @BrackBrood. Welcome to the Community Forums.

 

Thanks for sharing detailed information about your Versa Lite and the steps that you've tried to get it working again. I'm sorry for the experience that you had while charging it. Because this shouldn't have happened, I've forwarded your details to our Support team so they can take a deeper look and help you out. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

Keep me posted with the outcome.

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