Versa Lite hasn’t synced since new firmware update

[Rochel73]

Versa lite hasn’t synced since new updated

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Rochel73, welcome to the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having with your Versa Lite after the firmware update. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article: Why won't my Fitbit device sync? 

Hope this helps, let me know if you need further assistance. 

[Rochel73]

That still doesn’t work, and now I can’t link it to Bluetooth. I’ve tried everything that was suggested. Am I just out of a tracker? I have read through all posts and tried everything. 

[JeanetteEG]

 Hi can you help me please I have had problems syncing my watch to phone the Bluetooth just does not seem to be working I have done all the troubleshooting bits but nothing works please can someone talk to me about this so I can get it sorted out I need my watch and it is constantly loosing time. 

[MarreFitbit]

Hey @Rochel73, thanks for getting back and for the update. I've seen that you contacted our Support Team after your last post and it looks like they are still helping you to solve the issue. Please stay tuned to your inbox for updates on your case. We look forward to getting you back on track soon. 

Hi there @JeanetteEG, thanks for stopping by in the Community Forums. Thanks for the details provided in your post, I appreciate you took the time to troubleshoot the syncing issue with your Versa Lite, I'll be glad to continue assisting you. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:
*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Give this a go and let me know if the steps work.

[JeanetteEG]

Nope still not working getting really fed up now

[MarreFitbit]

Hi there @JeanetteEG, thanks for the update. I understand why you'd feel fed up now. At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.