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Versa Lite heart monitor stopped working

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‎12-31-2019 10:07 - last edited on ‎01-01-2020 04:06 by Fitbit Moderator

‎12-31-2019 10:07 - last edited on ‎01-01-2020 04:06 by Fitbit Moderator

My versa light heart monitor stopped working.  I have tried restarts, cleaning the sensors and a factory reset.  Any suggestions?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-01-2020 04:05

‎01-01-2020 04:05

@Dms3570, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the heart rate feature stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your heart rate and watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-02-2020 07:31

In response to JuanJoFitbit

‎01-02-2020 07:31

I tried everything in the article but nothing worked.
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‎01-07-2020 08:19

In response to Dms3570

‎01-07-2020 08:19

@Dms3570, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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