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Versa Lite heart rate and LED sensors quit working

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‎08-01-2020 07:52 - last edited on ‎08-03-2020 13:19 by Fitbit Moderator

‎08-01-2020 07:52 - last edited on ‎08-03-2020 13:19 by Fitbit Moderator

Approximately one week ago the LED sensors on my Versa Lite quit working. I went through all of the troubleshooting tips provided in previous forums. I have restarted my device and reinstalled the app on my phone multiple times - still no luck.

 

Moderator Edit: Clarified subject

 

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‎08-03-2020 13:22 - edited ‎10-12-2023 18:22

‎08-03-2020 13:22 - edited ‎10-12-2023 18:22

Hi there @KylieNicole22, welcome to the Community Forums. Thanks for the details provided in your post about the heart rate and LED sensors that stopped working on your Versa Lite. I appreciate you took the time to troubleshoot your watch prior to posting here. 

I've seen you contacted our Support Team in regards to this situation and they helped you to get back on track. 😉

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a good day! 

Maria | Community Moderator, Fitbit


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