Versa Lite heart rate monitor stopped working and syncing difficulties

[CeeJay77]

I have had my Versa Lite for just over 7 months (bought my Fitbit in Nov 2019) now and suddenly my heart rate stopped working. My fitbit is connected to my Huawei Mate 20 Pro, but even after following the troubleshooting steps, I still found that the Heart rate monitor was not working. Furthermore my Versa Lite seems to have occasional problems with regards to syncing to my phone, I keep having to readd my fitbit as a new device to receive notifications and for my personal data to update. Your assistance with these 2 matters will be much appreciated 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @CeeJay77.

I appreciate your participation in the Forums and sharing that the heart rate monitor on your Versa Lite stopped working and you're having difficulties with syncing your watch. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[LinPT]

Who can assist me. No heart rate or steps showing but messages time and calls fine.

[LiliyaFitbit]

Welcome to the Fitbit Community, @LinPT.

Thank you for joining the thread and sharing that your watch is not showing your heart rate or steps. I could see that you got in touch with our Support team about this and that they were able to assist you. I appreciate your efforts and your time. 

I'll be around if you need further assistance.