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Versa Lite heart rate monitor stopped working

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‎12-02-2021 04:56 - last edited on ‎12-02-2021 07:32 by Fitbit Moderator

‎12-02-2021 04:56 - last edited on ‎12-02-2021 07:32 by Fitbit Moderator

My sensor light for versa lite is not working and as such couldn't tract my heart rate and steps. I need help

 

Moderator Edit: Clarified subject

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‎12-02-2021 07:33

In response to Guy_

‎12-02-2021 07:33

Hi there, @Nkeiruka. Welcome to the Community Forums. 

 

As a first approach, we'd like you to perform the following steps below for this situation:

 

  • Switch the Heart Rate settings from On to Off and manually sync your Versa Lite. To switch the heart rate settings on your watch, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. To do so,hold the back button for 10 seconds. Let go of the buttons.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

In addition, take a look at this article: What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎12-02-2021 05:22

‎12-02-2021 05:22

Hi @Nkeiruka -  in the watch Settings menu check heart rate is on and go to About at the bottom and do a Shutdown. Wait 10 seconds and place it on the charger to restart it and charge it fully and see if that helps.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-02-2021 07:33

In response to Guy_

‎12-02-2021 07:33

Hi there, @Nkeiruka. Welcome to the Community Forums. 

 

As a first approach, we'd like you to perform the following steps below for this situation:

 

  • Switch the Heart Rate settings from On to Off and manually sync your Versa Lite. To switch the heart rate settings on your watch, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. To do so,hold the back button for 10 seconds. Let go of the buttons.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

In addition, take a look at this article: What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-08-2021 03:44

In response to MarreFitbit

‎12-08-2021 03:44

I have tried out your suggestions but it's still not working.

Best Answer

‎12-08-2021 03:47

In response to Guy_

‎12-08-2021 03:47

Thanks. I tried your suggestion yet not working.

 

Best Answer

‎08-23-2022 15:01

In response to Nkeiruka

‎08-23-2022 15:01

The Fitbits are a piece of crap especially the Versa Lites.  On one the heart rate stopped and I have never been able to get that going again.  The second started draining very fast, I reset everything and it worked for a month or so no problem.  Then while it was being worn, the whole fn watch heated up and burnt the person wearing the **ahem** thing. That was the end of that one.   Becareful they are a safety hazard.  Fitbit should be sued for the crap they sell and the burns their crap causes their consumers.

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