Versa Lite heart rate monitor stopped working

[Begolag]

Hello, my Versa Lite has been giving me issues. It hasn't fallen or anything like that, so I don't know why. A few months ago, it wouldn't charge, so I stopped using it for a while. Then one day I tried to charge it again and it did work, but it wouldn't measure the heart rate. The light that used to be green or red was just off and no numbers appear on the heart rate icon. I have read many forums and tried all the things they recommend, including the reset, but it still won't work. My warranty is active, but from what I understand, I have to apply for it here. I need to repair it or exchange it. Thank you.

Moderator Edit: Clarified subject

[MarkMM]

@Begolag You have to contact support for a warranty claim. This is a user community you know? Users helping users? You don't "apply" for a warranty claim here. Although if you caught a moderators attention, they have been known to get the ball rolling at times. 

[MarreFitbit · Accepted solution]

Hi there @MarkMM, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's heart rate monitor stopped working, I understand where your concern is coming from. Thanks for the details shared in your post and for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Please note that our main purpose is to avoid negative experiences to our customers, as @MarkMM mentioned, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

In order to move on to the next steps, please confirm that you've tried the following:

• Switch the Heart Rate settings from On to Off and manually sync your Versa. To switch the heart rate settings on your watch, open the Settings app > Heart Rate > tap to turn the setting On.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Versa once again. To do so, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Let go of the buttons.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Let me know how it goes.