Versa Lite heart rate monitor stopped working

[Btrav78]

Heart rate monitor won't work at all. Installed new update, resynched everything. I have the versa 3. Could it just be broken? Will Fitbit replace?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Btrav78. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

As a first approach, we'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Versa Lite. To switch the heart rate settings on your watch, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. To do so,hold the back button for 10 seconds. Let go of the buttons.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

In addition, please see What factors can affect my heart-rate reading on my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.