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Versa Lite heart rate not working

10 hours ago - last edited 3 hours ago by Fitbit Moderator

10 hours ago - last edited 3 hours ago by Fitbit Moderator

Versa light stopped tracking my heart rate. There is no data input for heart rate at all either on the watch or on the app.

 

Moderator edit: clarified subject.

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4 hours ago

4 hours ago

Make sure you have not accidentally turned off heart rate  in Settings.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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3 hours ago - last edited 3 hours ago

In response to JohnnyRow

3 hours ago - last edited 3 hours ago

I'd recommend trying the following steps to make sure your heart rate is working:

Hi @Rainbowsaray. A warm welcome to the forums.

Thank you for taking the time to share this information regarding your Versa Lite. Sorry to know the inconvenience. 

In addition to the suggestion provided by @JohnnyRow, please try to troubleshoot the device as indicated here below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa Lite. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
  • Next, switch it from Off to On and manually sync your Fitbit device once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

To know more information, please take a look at this help article: What factors can affect my heart-rate reading on my Fitbit device?

Thanks @JohnnyRow for the help provided.  

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