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Versa Lite heart rate sensors aren't working

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‎01-10-2021 20:06 - last edited on ‎01-12-2021 17:40 by Fitbit Moderator

‎01-10-2021 20:06 - last edited on ‎01-12-2021 17:40 by Fitbit Moderator

The heartrate monitor on my Versa has not been working. The green light on the back is not on and it doesn't show on my watch? 

 

 

Moderator Edit: Clarified subject

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‎01-10-2021 23:48

‎01-10-2021 23:48

Can you please check heart rate is not turned off.

 

On the watch

Swipe left

Click settings

Scroll to the Heart Rate

Check its on

Author | ch, passion for improvement.

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‎01-12-2021 17:39

In response to Guy_

‎01-12-2021 17:39

Hi @Anita.CoetzeeSA, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

I'll be here if you need anything else.

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