help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite heart rate sensors not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2020 20:59 - last edited on ‎08-04-2020 21:22 by Fitbit Moderator

‎07-26-2020 20:59 - last edited on ‎08-04-2020 21:22 by Fitbit Moderator

Help please. 
Fit bit versa lite purchased July 2019.  1 for me, 1 for my daughter.  We both wore virtually all the time except shower. Hers just up and died last  weekend.  Mine, the heart rate Led stopped 3 days ago.   The light is out and no heart rate available.  I have tried all the suggestions I could find from here in community. 
i tried figuring out how to contact Fitbit regarding options as to why 2 $200 smart watches both stopped working 1 year after purchase.  That’s not acceptable.   I’ve been a loyal fitbit user for years but now, I’m frustrated and don’t know what my options are, if any exist.  

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-04-2020 21:22

‎08-04-2020 21:22

Hi @sevendwarfs, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes