Versa Lite heart rate sensors not working

[SLPMama]

At first, the heart rate on my Versa Lite was very high (170s just sitting on my couch). I did a soft reset, turned the watch on and off, and finally did a factory reset. The heart rate seemed to be back to normal. Now, three days later, there is no heart rate at all. The green light on the back is not even on, despite a soft reset and turning the watch on and off. My Versa is only 4 months old.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @SLPMama, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? to troubleshoot the heart rate sensors of your Versa Lite. Please let me know if the issue persists.

I'll be here if further assistance is needed.

[SLPMama]

I read the article that was suggested, tried the hint, and the heart rate monitor is still not working. No heart rate number, and the light on the back is not on at all.

[Aliicabnc]

My versa lite stopped recording my heart rate. The light no longer comes on. I have restarted the device and turned the feature off and on with no results. What should I do next 

[Aliicabnc]

Did you ever get yours working. Mine had stopped working. 

[Sunnybeamgirl]

My blaze had this issue and it had to be replaced. I’d recommend contacting customer service.