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Versa Lite heart rate sensors not working

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‎09-15-2020 09:40 - last edited on ‎09-16-2020 20:45 by Fitbit Moderator

‎09-15-2020 09:40 - last edited on ‎09-16-2020 20:45 by Fitbit Moderator

I've had my Versa lite for over a year and in the past couple of weeks my heart rate sensor is not working, no lights on it or anything

 

Moderator Edit: Clarified subject

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‎09-16-2020 20:44

‎09-16-2020 20:44

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To fix this situation, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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