Versa Lite heart rate sensors not working

[Versara]

Hello,

some days ago the HR sensor on my #VersaLite stopped working.I tried to rebooth the watch several times and once the green light started to work again then stopped definitely.I tried all the steps you suggested here to other users with no success.Is that possible to send the watch to your Italy headquarters to have it repaired?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Versara, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. First, can you please let me know if the heart rate sensors of your device are still flashing? If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[Versara]

Hi Ricardo, 

Thanks for your quick reply. 

I tried everything on the website, the sensors don't flash from two weeks.

I'm really sad about this.

Let me know what to do. 

Thanks Sara

[RicardoFitbit]

You're welcome @Versara, your reply is also appreciated.

Thanks for taking into consideration the troubleshooting steps from my previous post, certainly, your Versa Lite is not working as the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.