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Versa Lite heart rate sensors not working

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‎01-11-2021 12:09 - last edited on ‎01-13-2021 16:42 by Fitbit Moderator

‎01-11-2021 12:09 - last edited on ‎01-13-2021 16:42 by Fitbit Moderator

I noticed my 3mo old versa lite isn't measuring my heart rate and that the lights aren't flashing on the sensors. Is there a way tti to restart it?

 

Moderator Edit: Clarified subject

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‎01-12-2021 01:50

‎01-12-2021 01:50

You may have accidentally turned hear rate off

 

On the watch

Swipe left

Click settings

Scroll to Heart Rate

make sure its set on

 

 

Author | ch, passion for improvement.

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‎01-13-2021 16:40

In response to Guy_

‎01-13-2021 16:40

Hi @GigiCJ, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Versa Lite.

 

I'll be around if further assistance is needed.

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