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Versa Lite heart rate sensors not working

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‎01-26-2021 11:59 - last edited on ‎01-26-2021 15:41 by Fitbit Moderator

‎01-26-2021 11:59 - last edited on ‎01-26-2021 15:41 by Fitbit Moderator

I am BEYOND frustrated. I have been using my Versa Lite since Dec 2nd 2019 amd today the heart rate monitor went completely out. Although it has stated acting up for months. After a call to customer service I was advised there is nothing further they can do to trouble shoot. So of course this is just past the warranty but the offer me a discount. So my impression is that these fitbits last just to the warranty and then they want MORE Money I will be looking into other brands.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-26-2021 15:41

‎01-26-2021 15:41

Hi @jpulaski25, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with the heart rate sensors of your Versa Lite, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎01-26-2021 15:59

In response to RicardoFitbit

‎01-26-2021 15:59

I was advised this product is past warranty and there was nothing further
that can be done to resolve my issue. Its frustrating that this only last
14 months and now i have to purchase a new one. There is not point in using
this device without the heart rate function working.
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‎01-27-2021 11:55

In response to jpulaski25

‎01-27-2021 11:55

Your reply is appreciated @jpulaski25.

 

I appreciate the details that were shared with me regarding the information that our Customer Support team provided to you. As it turns out, as a Community Moderator, I don't have access to the information they provided to assist you accordingly, this is the reason why I suggested you to contact them back if further assistance is needed.

 

I'll be around if you need anything else.

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