Versa Lite heart rate stopped working

[racertsp]

Yesterday, as I was doing a workout, I noticed that my Vesa Lite was not tracking my heart rate.  I turned the device off and on several times, and nothing.  I did a factory reset, and still nothing.  When I went to bed, I noticed that it did start showing up.  This morning is has stopped again.  I have checked all the places that I can find and it is turned on and set to monitor my heart rated, but it is not showing up.  What can I try next?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @racertsp, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate issues that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Sziegle]

I am having the same problem. The green light won't turn on at all.  I have done a factory reset as well.  Any solutions?

[JuanJoFitbit]

Hi @Sziegle, thank you for joining us in this thread and our Fitbit Community. Regarding the heart rate issue that your Versa Lite experienced, I'd like to thank you for troubleshooting this issue before contacting our forums.

I got in touch with our Customer Support team and told me that they took care of your case. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.