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Versa Lite heart rate tracking accuracy concern

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‎02-22-2021 17:27 - last edited on ‎02-24-2021 11:01 by Fitbit Moderator

‎02-22-2021 17:27 - last edited on ‎02-24-2021 11:01 by Fitbit Moderator

Since I have updated my versa lite, the heart rate and activity is not accurate. It indicates that I am doing extensive activity even when I am at rest. This is very frustrating. How do I fix this issue? 

 

Moderator Edit: Clarified subject

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‎02-24-2021 11:01 - last edited on ‎08-30-2024 08:36 by Fitbit Moderator

‎02-24-2021 11:01 - last edited on ‎08-30-2024 08:36 by Fitbit Moderator

Hi @MCAqua, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? to troubleshoot the heart rate sensors of your Versa Lite. Please let me know if the issue persists after trying such steps.

I'll be here if further assistance is needed.

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‎03-12-2021 05:44

‎03-12-2021 05:44

Mine is doing the same thing.  It's saying my heart rate is double what it is. Also not detecting my heart rate when I sleep. I've done multiple resets and tried a factory reset

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