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Versa Lite heart rate tracking too high

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‎10-06-2020 17:31 - last edited on ‎10-07-2020 12:34 by Fitbit Moderator

‎10-06-2020 17:31 - last edited on ‎10-07-2020 12:34 by Fitbit Moderator

A few days ago my versa lite started displaying inaccurate heart rate. My heart rate is displayed at a constant high rate (140-190) 

I have done resets, turned heart rate on and off during reset and have even done a factory reset. Nothing seems to work. Any suggestions would be helpful! Thanks 

 

Moderator Edit: Clarified subject

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‎10-07-2020 12:29

‎10-07-2020 12:29

Hi @sabribal, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm For more information, I recommend you to check: help.fitbit.com/articles/en_US/Help_article/1565 and help.fitbit.com/articles/en_US/Help_article/1582. If your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions:

 

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

 

Looking forward to your reply.

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