05-10-2020 15:18
05-10-2020 15:18
For almost a week the heart rate will not show up on my fitbit. I've checked the settings on my fitbit and on the app and they're both on. I have restarted it multiple times including doing a factory reset, clearing all data. But, it still will not work. I need help ASAP because its keeping me from working out!
05-11-2020 18:55
05-11-2020 18:55
Welcome to the Fitbit Community, @clairesc.
I am sorry to hear your heart rate stopped showing on your Versa Lite. I totally understand how you are feeling and I am here to help. Thanks for trying to resolve this issue, you can confirm the complete troubleshooting instructions at What factors can affect my heart-rate reading on my Fitbit device?
Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-12-2020 08:59
05-12-2020 08:59
05-13-2020 14:01
05-13-2020 14:01
Hi @clairesc, thank you for your reply.
I appreciate your efforts and the additional details. Thank you for your feedback, I understand your concern, I am sure our Support team will do their best to help you and review your warranty options. Please keep working with them since they have already all the details and special tools to continue assisting you.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.