Versa Lite is frozen in "Swim" mode

[remij]

The swim "exercise" mode is frozen and I now cannot access anything else on my watch. Not sure what to do. It will not even let me restart. Does anyone have a solution? 

Moderator edit: updated subject for clarity

[Rich_Laue]

How about a restart? 

How do I restart my Fitbit device?

[Mapoulio]

Hi ! Same happened to me. Holding the main button to reboot it did the trick. No information lost during the process. hopefully Fitbit will solve this soon !

[MarreFitbit]

Welcome to the Community Forums @remij! I’ve noticed that my friend @Rich_Laue offered you a good response in order to solve the issue with the frozen screen. If the restart solves your issue, I invite you to make @Rich_Laue's post as the solution for your previous post. Highlighting the solution may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.

Hello there @Mapoulio! We are happy to hear that the restart did help you.

Let us know if there's anything else we may do to assist you with. 

[Lauraaoife]

I have tried to use the Swim feature on the exercise app three times. Each time, the pause button has not worked and I have had to restart my whole Fitbit to close the workout, losing all my workout data in the process. Beginning to think this may be a glitch in the app rather than an issue with our Fitbits. Is there anything Fitbit can do about this? 

[Rich_Laue]

This is something Fitbit has been made aware of and probably will require a firmware update.