Versa Lite is not changing time zones properly

[ophoffac]

I often travel between the Eastern and Central Time Zones. The Versa Lite had been making the change in time display until two days ago. I made the change to Central Time while passing into Illinois, but returning to Eastern time several hours later it did not change to the correct time. 24 hours later, no change, 

 Attempts at a fix                        Result

 1. Charge to 100% -              No Change in time, all other functions normal.

 2. Manual Reset                    No change in time, all other functions normal.

 3. Factory Reset/ Update      "Update Failed" appeared on the iPhone it is synched with.

 4. Two more #3 attempts       Each attempt gave the same result. 

 Status at present, no response. The Update attempt failures de-activated the device entirely, making it useless.Pressing the side button brings up the FITBIT logo for a second before going black.

The order number confirmed isLKDMXX6VU.

Is this something fixable?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @ophoffac, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit forums.

Regarding the time zone change and update issues that your Versa Lite experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community.