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Versa Lite is not charging

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‎04-28-2021 05:53 - last edited on ‎04-28-2021 06:19 by Fitbit Moderator

‎04-28-2021 05:53 - last edited on ‎04-28-2021 06:19 by Fitbit Moderator

My fitbit isn't charging, and it has that dotted fitbit logo on it that won't disappear.

 

 

Moderator edit: updated subject for clarity

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‎04-28-2021 06:18 - last edited on ‎08-25-2024 10:26 by Fitbit Moderator

‎04-28-2021 06:18 - last edited on ‎08-25-2024 10:26 by Fitbit Moderator

@Missjudyanne Welcome to our Fitbit Community. Regarding the charging and screen issue that your Versa Lite has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-28-2021 06:37

In response to JuanJoFitbit

‎04-28-2021 06:37

I cleaned it with alcohol and toothbrush, then dried it, and tried
recharging it, but still nothing is happening. It's still just showing the
fitbit logo on and off.
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‎04-29-2021 04:01 - last edited on ‎08-25-2024 10:26 by Fitbit Moderator

In response to Missjudyanne

‎04-29-2021 04:01 - last edited on ‎08-25-2024 10:26 by Fitbit Moderator

@Missjudyanne Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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