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Versa Lite is not connecting to Moto X4

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‎07-19-2020 23:22 - last edited on ‎07-23-2020 07:24 by Fitbit Moderator

‎07-19-2020 23:22 - last edited on ‎07-23-2020 07:24 by Fitbit Moderator

My Fitbit Lite stopped syncing with my Moto X4 phone - XT1900-2 - running Android 9 around 10 days ago. The time started to show a delay from the actual progressively.

I have tried

  - stop/start BT connection of phone

 - shutdown of watch and restart

 - uninstall of app on watch and reinstall

 - factory reset of the watch and tried connecting again.

 

None of the above work, what do I need to do to get the watch to work now?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2020 07:23

‎07-23-2020 07:23

Hi @DeepakAb, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite stopped syncing with your Moto X4. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Also, I'd like to share this page, which contains more information about the mobile devices that are compatible with Fitbit the trackers and watches.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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