Versa Lite is not connecting to my phone

[Emmahoss]

I have had my versa lite since Christmas. I have had problem since February with connecting to my phone I wont stay connected. I have turn blue tooth off and on , uninstalled the app and put it back on but it wont connect. I don't know what else to do

 Can anyone help please 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Emmahoss Welcome to our Fitbit Community. I totally understand how you feel about the connection issue that your Versa Lite has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

[Emmahoss]

I have tried all this but it will still not connect I have tried everything I can think of and also watched YouTube videos I still cant get it to work 

[JuanJoFitbit]

@Emmahoss Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.