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Versa Lite is not connecting to phone's Bluetooth anymore

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‎09-19-2020 06:45 - last edited on ‎09-21-2020 08:00 by Fitbit Moderator

‎09-19-2020 06:45 - last edited on ‎09-21-2020 08:00 by Fitbit Moderator

My versa lite stopped syncing.  It is not keeping the correct time.  I worked with customer support and did not resolve the problem.  I took the versa off my account now I can not get it back on.  I tried going through my.laptop and phone with no luck.

I am so done.  My versa is about 15 months old.

 

 

Moderator Edit: Clarified subject

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‎09-21-2020 08:04 - edited ‎04-06-2024 03:52

‎09-21-2020 08:04 - edited ‎04-06-2024 03:52

Hi there @chummitzsch, welcome to the Community Forums. I'm sorry to hear that your Versa Lite has stopped syncing and connecting to your phone, I understand why you're feeling disappointed. Thanks for the details provided in your post and for the steps you've already tried in order to solve the issue. 

To get further assistance, please reply back to the email our Support Team sent to you on Sep 15th. If the steps they provided to you have not worked, feel free to let them know so they can tell you what's the next step you can try. 

Maria | Community Moderator, Fitbit


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‎09-21-2020 08:21

‎09-21-2020 08:21

Unfortunately same here.

 

I started by doing all the usual - I've reset my phone, uninstalled the app, checked to make sure I have the latest of everything (I do). I disconnected bluetooth, then disconnected the device and it was never able to be found again. I tried on my laptop, nope. I did a factory reset as a last resort after 12 hours of trying and now, with no bluetooth being able to find it, it's completely unusable. 

 

I have a Versa 2 and I'd say mine is about 2 years old.

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