10-07-2020
19:27
- last edited on
10-08-2020
09:51
by
JuanJoFitbit
10-07-2020
19:27
- last edited on
10-08-2020
09:51
by
JuanJoFitbit
Hi everyone.
I'm having issues with my heart rate monitor on my Versa Lite. It is constantly showing my BPM upwards of 120 when normally it's in the 50-60 range.
I've noticed the the heart rate light has been flashing green/yellow and green/red.
I've turned the heart rate monitor on and off as well as the fitbit itself. I've also done a factory reset. Nothing has worked.
I tried customer support as well, but none of the info they gave me was helpful.
Anyone else have these issues?
Moderator edit: updated subject for clarity
10-08-2020 09:50
10-08-2020 09:50
Hi @JessicaRG, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa Kite is not providing accurate heart rate readings. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved.
Since you already have a case created with our Support team, they'll be happy to follow up. Please contact them with the reference number they provided so they can find a solution.
Thank you for your time with this.
I'll be around if any question arises.