Versa Lite is not receiving notifications from my Huawei P30 Lite

[Adrin4]

I use to be able to receive notifications on my watch, however I am not anymore.  When I go into the app and go to the notification settings, it says that it is not working and that I must restart my phone (Huawei P30 lite).  I have done this multiples times. I have also made sure that my Bluetooth is on, do not disturb is off and that my watch is synced.  What else could I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Adrin4, welcome to the Community Forums. I'm sorry to hear that your Versa Lite isn't receiving notifications from your phone. I appreciate your time and efforts in fixing this issue prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting the error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

I'll be around if you need further assistance. 

[CindyLB]

Hi, 

I Just l got a new Versa2 and Im usiing Huawei P30 Lite. I dont receive any texte message notification on my watch. I have a Red message telling me to turn off my notification and my phone. I did it a few times and nothing is working. I use to have a charge 3 and i had the same problem. My New watch is a birthday gift and Im very disappointed that is Not working well. I also do all your notification tips and nothing work. My phone as the lastest download and the fitbit app too. 

Can You help me please Im starting to regret this watch and feeling bad for the person who bought it for me. 

Thank You 

Cindy

[MarreFitbit]

Hi there @CindyLB, welcome to the Community Forums. We're sorry to hear that your Versa 2 isn't receiving notifications from your Huawei P30 Lite. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. 

Thanks for taking the time to troubleshoot this issue prior to posting here. Please refer to the post above for more details of the issue you're experiencing with notifications. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[CindyLB]

Since i wrote to you, everything is working. I dont know what happen, but
Im happy that everything is going good. Thanks

[MarreFitbit]

Hi there @CindyLB, thanks for the update. I'm glad to hear that everything is working fine with your notifications. 😉

I'd like to invite you to visit our Heath & Wellness where you will find great tips and encouragement from other members.

Have a nice day! 

[navisha01]

Hi, 

I Just l got a new Versa2 and Im usiing Huawei 8x. I dont receive any texte message notification on my watch. I have a Red message telling me to turn off my notification and my phone. I did it a few times and nothing is working. My New watch is an anniversary gift and Im very disappointed that is Not working well. I also do all your notification tips and nothing work. My phone as the lastest download and the fitbit app too. 

Can You help me please Im starting to regret this watch and feeling bad for the person who bought it for me. 

Thank You 

[MarreFitbit]

Hi there @navisha01, welcome on board. I'm sorry to hear that you're also having difficulties to receive notifications on your Versa 2 from your Huawei 8X, I understand how you must be feeling. Thanks for already troubleshooting this issue.

As mentioned above, if you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[amitjain27]

Seeing this error for more than a year. If you cannot solve this small notification problem, you guys should hire better developers 

[amitjain27]

Also.. my fitbit versa 2 is just a fitness band if it's not showing me the notifications from my phone and I am not able to reply to thode message from watch itself. Waste of money