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Versa Lite is not receiving notifications, won't sync and it's losing time

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‎08-03-2020 17:25 - last edited on ‎08-04-2020 07:37 by Fitbit Moderator

‎08-03-2020 17:25 - last edited on ‎08-04-2020 07:37 by Fitbit Moderator

Tracker won’t sync. Which means no notifications and the time is off on the clock which also means the alarm feature is a no go. Fitbit app often says no device found when I try to sync to iPhone. I’ve done all troubleshooting steps with little luck. Is it time for a new tracker or is there some sort of known issue going on. Thanks for any info! 

 

Moderator Edit: Clarified subject

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‎08-04-2020 07:40 - edited ‎10-12-2023 18:18

‎08-04-2020 07:40 - edited ‎10-12-2023 18:18

Hi there @gingahroo, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having between your Versa Lite and your iPhone. I appreciate your time and efforts in trying to solve the issues, nice way to go!

I've seen that you contacted our Support Team after posting here and they helped you with this matter. If you have any questions about the resolution of your case, feel free to contacted them back so they can continue assisting you.

Maria | Community Moderator, Fitbit


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