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Versa Lite is not registering heart rate

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‎04-04-2020 15:01 - last edited on ‎04-21-2020 11:24 by Fitbit Moderator

‎04-04-2020 15:01 - last edited on ‎04-21-2020 11:24 by Fitbit Moderator

Hi

 

I got a new Versa Lite yesterday but it isn’t registering BPM. I’ve checked all the settings and done a reset but nothing seems to be working. Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎04-21-2020 11:23

‎04-21-2020 11:23

Hi @Katy90xx, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issues that your Versa Lite is experiencing, I appreciate the time spent trying to get this issue resolved.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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