Versa Lite is not tracking distance accurately

[RileyH3]

I've noticed that the distance is progressively getting more and more different than the actual distance. When going on a walk with my roommates, we all start and stop at the same point, yet mine is usually off by .6-.8 of a mile of their distances if we walk the path in which their watches track as a 3 mile path. The margin of difference grows larger the longer the walks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @RileyH3, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite is not tracking your distance accurately. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please restart your Versa Lite as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance traveled.

Finally, monitor your watch during the next 24 hours and see if it tracks your distance accurately.

Keep me posted on the outcome.