Versa Lite is stuck on Fitbit Logo

[Pam.E.]

My Fitbit is stuck on Fitbit logo from a new setup it's a New Fitbit versa lite. I have emailed Fitbit support twice and still no reply. I need help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Pam.E., welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen stuck on the Fitbit Logo. I'll be glad to help you with this. 

In order to better assist you, please following the steps below:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'm looking forward to your response, keep me posted. 

[Pam.E.]

Hi. I have done all the steps and the same thing keeps happening it gets stuck on Fitbit logo and won't do anything else. It don't vibrate, the back lights don't come on / flash nothing just the Fitbit logo and won't do anything else. I have done every step I have been told to do to try and fix this but nothing has worked. I still need help please. This is stressful and not having a working Fitbit.