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Versa Lite is stuck on the Fitbit logo

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‎07-15-2020 02:41 - last edited on ‎08-22-2020 07:51 by Fitbit Moderator

‎07-15-2020 02:41 - last edited on ‎08-22-2020 07:51 by Fitbit Moderator

I have already wrote what was wrong on here and got no reply so I am writing again as I'm getting so annoyed now it has been 7 days now that I ain't been able to use my Fitbit. My fitbit is stock on the Fitbit logo and it won't do anything. When I hold down the button it just goes back to the logo again and won't do anything just stays on the logo. Please help as I am getting so annoyed now day 7 now waiting for help is to much to be honest.

 

 

Moderator edit: updated subject for clarity

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‎08-22-2020 07:50

‎08-22-2020 07:50

Hi @Pam.E., it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite screen is stuck on the Fitbit logo and won't do anything else. I'm also sorry to hear that you didn't receive a reply soon. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-22-2020 11:04

In response to JuanJoFitbit

‎08-22-2020 11:04

Hello.
 
Thank you for your email. No I still ain't got my Fitbit I had to send it back to the Fitbit return centre and I am still waiting for a replacement Fitbit so no I'm still not back on track since the first week in June and I'm still waiting for a replacement. I thought when i seen a email from you that it was to say my tracker is on the way with a delivery tracking number that I am waiting for. 
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‎09-22-2020 09:57

In response to Pam.E.

‎09-22-2020 09:57

@Pam.E., I'm sorry about the process took a little while. However, I got in touch with our Support department and told me that your replacement was already delivered. I'm glad to hear that you are back on track with your replacement Versa Lite.

 

Don't hesitate to get back if more assistance is needed! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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