Versa Lite is unresponsive after the update

[Bas12]

In the Fitbit app I was notified to update the watch. After 36 hours, finally the green bar was at 100%. Now the watch is displayed a white fitbit logo and sometimes a green logo with the text to start the app. The app can not be started because he thinks the watch is updating. I removed the app from the phone and installed it again. No changes. But the app can be opened with stil the notification to update the watch. When I press sync the apps shows he was synchronised, but on the watch there is only a white logo. When I press the buto, the watch switch off, when I press the button again, the green button disappear with the text to start the app. And now we were back as were we started

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Bas12, welcome to the Community Forums. I'm sorry to hear about the inconveniences you started having after updating your Versa Lite. Thanks for taking the time to troubleshoot your watch prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.