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Versa Lite isn't properly counting calories or active minutes

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‎07-10-2019 06:56

‎07-10-2019 06:56

My Versa Light isn't properly counting calories during workouts or active minutes throughout the day. I restarted several times and did a chat with customer support and they're aware of the problem. It's a glitch on their end. They said they would notify me when the problem was fixed. In case others are having this issue, it might not be a problem on your end. 

 

Disappointing because my Versa Lite isn't even three months old but just out of the "return" window. 

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‎07-12-2019 16:50

‎07-12-2019 16:50

Welcome to the Fitbit Community @LA24. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa Lite not properly counting calories or active minutes. Thanks for taking the time to get in touch with our Support Team. I totally understand how you are feeling and appreciate your patience and understanding while we're working to improve your experience. You can take a look at this page for more information about the warranty policy.

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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