Versa Lite isn't receiving notifications

[Samlietz]

Hi everyone! I have an iPhone 7 and I purchased my Versa Lite today! I have read so many things to troubleshoot the problem but I cannot for the life of me get text notifications to come through on my Fitbit. I’ve turned things on and off, uninstalled and reinstalled. But nothing works, any other ideas?

Moderator edit: subject for clarity

[Rich_Laue]

Sorry @Samlietz I do not know much about iOS, it would be helpful to have iOS in the subject. 

First let's check the Versa by holding in the left button,  you might then have to swipe left to get to the quick menu. 

Make sure notifications are on. 

Also Xi'an the phones notification panel and check that the Fitbit app has permission to send notifications. 

Also let's go to the help docs. 

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications

[AlejandraFitbit]

It's great to welcome you @Samlietz and @Rich_Laue thanks for the input.

I appreciate your preference to our products and the efforts in troubleshooting this notifications issue before contacting us.

I was able to see here that our friend @Rich_Laue provided some instructions in order to fix this notifications issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.