Versa Lite isn't syncing and showing the correct time

[BigMurray]

My watch started acting up a couple of days ago and I have done a factory reset, deleted and reinstalled the app and I'm still having problems.

Moderator edit: updated subject for clarity

[darmstro123]

My phone is an Apple6. This has happened to me more than once. The only thing that has worked for me in the past was working through the set up until I received the 4 digit code which I entered and set up worked. Sometimes trying to get this code took hours!

Sent from my iPhone

[L.Wo]

This versa lite still not working they need to go back to July update my versa was working perfect this August update messed up everything who ever did August updates needs to be retrained this is a big fail😡

[candylady2m]

@1Allicia1 @BigMurray @Mmereth @J4JOY2 @JeanetteEG @Vons @Hsimon3 

This will probably be my last post on this subject. I spent three days going round and round with FitBit to finally be told, "sorry your device is out of warranty but here is a 35% off coupon to keep you in the FitBit family.

Are they kidding. They sell devices that are designed to not be serviced. If it can't be solved by holding down some buttons then you are just out the possible hundreds of dollars that you spent because these devices cannot be worked on. I can kind of understand that because of their size but they shouldn't be designed to crap out after a year.

I have been with FitBit for over 5 years, since the beginning.

If your device is under a year old, then they will most likely replace it. You just have to be willing to spend several days of them telling you to try things that you have already done because you did your proper research here on the forum.

If you are in the U.S. and your FitBit is 367 days old then I might suggest finding a fitness tracker/watch brand. That is what I am probably going to do. I am going to start some full blown research and ask friends for recommendations.

Good luck to all of you.

[ctsailor]

Garmin


Sent from my iPhone

[candylady2m]

@Jessesgirl77 

How is the S 10 supported and not the Note.

I have been using the Note 8 for 2 and a half years. I used it 17 months with my Versa and now all of the sudden they say that my phone isn't compatible. 

[candylady2m]

@darmstro123 

I got the 4 digit code two times but setup didn't go through either time.

[candylady2m]

@L.Wo 

I agree.

[candylady2m]

@ctsailor 

Thank you.

[BigMurray]

So I just tried calling them and was on hold for a couple of minutes before getting disconnected and now they are saying they are having phone issues. So I sent them a direct message on Twitter and now I'm waiting for a response.

[Dickens11]

I am having the same problem with my fit bit Versa lite and my Android phone.it worked great for 4 months. Now can't even find it.

[BigMurray]

They are sending me a replacement watch.

[Dickens11]

I'm glad. I hope they will send me a new one too.i have tried everything.

[candylady2m]

@BigMurray 

If you aren't used to using Twitter, you have to keep checking. They got back to me pretty quickly. We went back and forth for days but they always responded fairly quickly.

[candylady2m]

@BigMurray 

I'm glad you got taken care of.

[Geektastically]

Yeah this sucks. I rely on the alarms because I deal with ADHD and now I can't rely on them at all. Fscrotry reset worked for day after a frustrating hour a half of getting it connected to the phone. I'm annoyed there's more than just 2 people posting the same thing and no one is noticing a trend that there is an issue.

[BigMurray]

• @Geektastically I was talking with them through Twitter and I kept telling them I did all the troubleshooting and it's not working for a watch that's 6mths old.

[Geektastically]

Yeah. I get it I've worked in IT and Tech Support and generally you get people who never troubleshoot and try basic things first but this is like I didn't read I just copied some links 😞 It sad to say the least

 

 

[candylady2m]

@Geektastically 

Exactly. I do some tech support at my job and it drives me crazy to see these guys reading the script and sending links to things that we have already done.

What is funny is that in the last tweet I was sent, by customer care, it said they only repair or replace when it is under warranty. I then got an email response to something I had sent where they basically said sucks to be you but here's a coupon. I asked them how much it would cost to repair it. They said, "we do not repair, only replace". Different people with the same company saying different things.

I have been recommended Garmin by some friends so I think, I am going to give them a try.

[MarreFitbit]

Hi everyone! 

I'm sorry to hear that you're feeling frustrated and disappointed about your Versa smartwatches' recent issues. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I'm glad to see that the majority of you are already working with our Support Team. I must say that I really appreciate all of you are helping each other in this thread. Note that if you still have an open case with out team, my best suggestion is to keep the conversation with them as they will be able to find a resolution to your case. 

On the other hand, I understand that the outcome of your cases with our Support Team may not be fulfilling your expectations, but keep in mind that every case is completely different from the other's. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

If you have just joined this thread or are still having time and connectivity issues, keep in mind that your Versa smartwatches may be showing an incorrect time if them haven't synced yet or if they haven't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time sync or if your watch is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. Or if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

To see the compatibility of your mobile device, see: Which phones and tablets can I use with my Fitbit watch or tracker?

Please make sure to check the information I provided above and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

We look forward to getting you back on track soon. 

[MagicalMom1982]

I have honestly tried absolutely everything multiple times. My versa hasn't worked properly since the new update to firmware. Is there a way to remove the update to the watch & try again?