Total agreement. It would appear on the surface that a lot of issues started after the last firmware update (mid September for me). I have changed phone to a note 20 and currently do not have 'a supported device' however my other half has an identical setup with no issues, go figure. So I returned back to my trusty s9+ which is supported.....and my versa lite still loses time and rarely syncs. Its almost as if the Bluetooth on the device itself has been nerfed post update. Factory resets do not cut it, posting the same advice on a forum does not cut it, treating your customers as if they cannot follow simple instructions does not cut it. This is an issue that may be simply rectified by rolling the update back, but that appears to be impossible. Fortunately I am in the UK and the versa was purchased in the UK, so I do have a 2 year warranty at least. Fitbit, fix this issue or replace as required, step up and do the right thing.
